1. Introduction
Welcome to the Terms of Service for Perfect Blend Web Hosting & Domains (“Perfect Blend Marketing & Design Inc,” “Perfect Blend Inc,” “Perfect Blend,” “us,” or “we”). We are excited to have you on this page. The following terms and conditions govern your online use of this website and the services provided by us. These terms represent a binding and enforceable legal agreement between you as a Perfect Blend user and/or customer and Perfect Blend Marketing & Design Inc. Upon using/engaging with Perfect Blend in any way, you subsequently agree to these terms and conditions of use.
It’s a step into a form of contract with Perfect Blend Web Hosting & Domains, which implies compliance with all the below listed legal terms, our Privacy Policy, and any other legal notices, conditions or guidelines posted across our websites in order to protect you as a user/customer and us as a service provider, as well as to make our service enjoyable for you. Please note also that on occasion we may connect our users to businesses and/or vendors for the purpose of purchasing goods and/or services.
Our TOS is uniquely curated to cover the supply of service from Perfect Blend to you as a user/customer, including but not limited to logo and brand design, web design, SEO, website hosting, domain name registration services, support services, any other services which may be provided from time to time, and membership within our online community (High-Performance Branding).
Please check this page regularly to ensure you are familiar with the current updated version. If you have suggestions that can help us improve our service or any questions about this agreement, you are welcome to contact us at legal@perfectblend.biz
2. Contact Information
For any inquiries or support needs, you can reach us through the following contact details:
Business Email: info@perfectblend.biz
Business Phone Number: (905) 926-3516
We strive to respond to all inquiries promptly during our business hours.
3. Acceptance of Terms
Please read these Terms of Service (the “Terms,” "Terms of Use," “TOS,” or "Terms and Conditions") carefully before using the Service. By creating a Perfect Blend account, using the Site or Service, purchasing service(s) from Perfect Blend, or clicking to accept or agree to these Terms anywhere that option is available, you;
(1) accept and agree to these Terms,
(2) consent to the collection, use, disclosure and other handling of information as described in our Privacy Policy, which is incorporated by reference herein, and
(3) the additional terms, rules, or conditions of any promotional offer made by Perfect Blend at any time.
If you do not agree to these Terms, you may not access or use the Content or the Service.
4. Policy on Changes to our Terms of Service
We are committed to transparency and keeping our clients informed. Anytime we update our terms of service, we will send an email notification to all our clients or by prominently displaying a notice on our website. This ensures that you are always aware of any changes that may affect your use of our services. Any changes or modifications will be effective immediately upon posting the updated Terms of Services on the Site.
Perfect Blend reserves the right to change its Terms of Use at any time in accordance with current law requirements or at its sole discretion after service updates. The most current version of the Terms will supersede all previous versions.
We encourage you to check this page regularly to ensure you are familiar with the current updated version. If the updates are not in your favour and you believe they are unacceptable, you will be able to stop interacting with the Perfect Blend's online infrastructure and refrain from engaging us for further services at any time.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the customer/user and Perfect Blend with respect to the Site and available Services, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Perfect Blend with respect to the Site and available Services. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish of the parties that this agreement and all related documents be written in English.
5. Age and Legal Capacity
By signing up for our services, you confirm that you are at least 18 years old and have the legal capacity to enter into an agreement with us. This ensures that all our clients are legally capable of making binding commitments. Perfect Blend does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use Perfect Blend Marketing & Design Inc and Perfect Blend Web Hosting & Domains only with permission of a parent or guardian.
6. Types of Services
We offer a wide range of services to meet your marketing and design needs, including but not limited to;
Logo Design: Creating unique and professional logos that represent your brand’s identity.
Website Design: Developing aesthetically pleasing and functional websites tailored to your business.
Website Optimization: Enhancing your website’s performance and user experience.
Social Media Banner & Highlight Design: Crafting visually appealing banners and highlights for your social media platforms.
Brand Consultation: Providing expert advice to help you establish and grow your brand.
Marketing Consultation: Offering strategic marketing insights to ampligy your business efficacy.
High-Performance Branding Books: Delivering comprehensive branding guides that detail every aspect of your brand.
Search Engine Optimization (SEO): Implementing strategies to improve your website’s search engine rankings.
7. Service Description
We provide website hosting services that allow users to publish and manage their websites on our servers. Our clients are expected to reasonably utilize their hosting space in a manner that is needed to host their public facing website(s) and its core website functionality only. Our hosting services include server space, bandwidth allocation, and technical support to ensure your website is accessible and functional to visitors around the world. We strive to maintain the highest level of service quality and uptime, but occasional maintenance and unforeseen issues may arise. If and when an issue may arise, we will adhere to the highest standards of quality and professionalism in rectifying the issue at hand.
As a perfect addition to our domain and website hosting service, we exist to help business owners and entrepreneurs establish themselves as influential authority figures in their marketplace through high performance branding services and consultations.
8. Service Delivery Times
We aim to deliver our services promptly and efficiently.
Web Hosting Services: Provisioned and delivered as soon as your order and payment are received.
Domain Registrations: Delivered as soon as possible once your order and payment are received.
Domain Transfers: Delivered as soon as possible, however, in some circumstances transfers can take up to 7 days.
Design, Branding & Consultation Services: Typically delivered within 30 days of your order. Specific time frames will be communicated if necessary.
SEO Services: Due to the variable nature of SEO, post-sale coordination will be required.
9. User Responsibilities
As a Perfect Blend User, you are expected to:
(1) Ensure you are of legal age in your jurisdiction and have the authority to enter into these terms. If you're underage, please don't provide personal information or use our services without parental supervision. We comply with the Children’s Online Privacy Protection Act and encourage parental monitoring.
(2) Keep your registered email address valid and your contact information up-to-date at all times.
(3) Maintain the confidentiality of your account information. Any activities on your account will be assumed to be done by you, and you are fully responsible for them.
(4) If you are registering an account on behalf of an entity (such as an employer or organization), ensure you have the authority to bind that entity to our terms. In such cases, the entity is the Account Owner.
(5) Avoid providing false information or using our services to impersonate someone else.
(6) Ensure that you have the legal rights and permissions for any content you upload, and that it is accurate, current, and non-infringing.
(7) Grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and distribute your content in connection with our services.
(8) Avoid attempting to access our services through unauthorized means or engaging in any activity that bypasses security measures.
(9) Refrain from interfering with other users' rights or collecting personal information without consent.
(10) Avoid any actions that could harm our reputation.
(11) Do not use our materials or services for illegal or unethical purposes, including spam or fraudulent activities.
(12) Do not modify, reverse engineer, or exploit our proprietary materials or services for competitive analysis or commercial purposes.
(13) Avoid using automated tools to access or monitor our services and materials without authorization.
(14) Refrain from uploading content that contains viruses or other harmful software.
(15) Do not upload or post offensive, illegal, or harmful content, including sexually explicit, violent, or infringing material.
Clients who engage in prohibited activities may face the following actions:
(1) Warning notification requiring acknowledgment.
(2) Service or account suspension.
(3) Service or account termination.
(4) Fees for termination, reactivation, suspension, cleanup, or abuse.
(5) Cooperation with law enforcement as necessary.
If you have any questions about whether your desired use is allowed, please contact us. We ensure your privacy and aim to communicate expectations clearly for your benefit.
10. Payment and Billing Policies
Users agree to pay the fees associated with the chosen hosting plan. Billing cycles and payment methods are outlined on our website. If you choose a subscription-based plan, your subscription will automatically renew unless canceled before the renewal date. Failure to make timely payments may result in suspension or termination of services. We do not provide refunds for unused portions of the subscription period.
Payment Terms
Invoices are issued at the start of the service, and a deposit is required before any work begins unless agreed otherwise in writing. Fees are based on the rates indicated on our website or in a written agreement/invoice. Prices may change at any time and will apply to future purchases or renewals.
Invoice Payments
Payments are due immediately upon receipt.
Payments must be made in full through our online payment portal or via e-transfer.
All payments exclude VAT unless specified, and VAT must be paid with the service fee.
Consequences of Late Payment
If payments are not made by the due date, services may be suspended or terminated.
No Deductions or Withholdings
All amounts due must be paid in full without deductions or withholdings unless legally required. No credits, set-offs, or counterclaims can be used to justify withholding payment.
Disputed Invoices
Any invoice disputes must be reported within 20 days of the invoice date. The dispute should be resolved within 14 days. Undisputed amounts must be paid on time.
Advance Payments
Customers may pay in advance for multiple orders.The advance payment will be applied to future invoices.
Advance payments are valid for 12 months and will expire if not used within that period.
A 3-month notice will be provided before the advance payment expires.
Chargebacks / Disputed Payments
Chargebacks or disputed payments will be reviewed on a case-by-case basis. Some disputes are unintentional or caused by miscommunication. However, disputes from clients who have received punitive action for prohibited activities will incur an administrative fee of $125 to $250, depending on the administrative staff time required.
Fraudulent Payments
Services obtained through fraudulent payments will be immediately suspended or terminated. Notification will be provided, along with a description of the suspension or termination. Data on terminated services will be deleted immediately.
Refunds
By default, no refunds are provided once payment is received due to the actual costs incurred in provisioning services. Please contact us with any questions. We aim to work fairly with all clients and will do our best to accommodate your requests. Prepayments such as account credit are non-refundable.
11. Suspensions
Suspension for Non-Payment
Data on a client’s services will be unavailable until reconnection is established or alternative arrangements are made to our satisfaction. Clients deactivated for non-payment or chargebacks are subject to data deletion seven (7) days past due unless otherwise specified or agreed upon. We are not responsible for data integrity, so we strongly recommend keeping up-to-date and off-network backups to protect against data loss.
Suspension for Prohibited Use
Services used in a prohibited manner may be suspended depending on the circumstances. Suspended services will be communicated to you along with a description of the reasons. Some offenses can be remedied, allowing for service restoration. More serious or recurring offenses may result in permanent suspension and service cancellation, with no refund eligibility.
Communication is Key
In the event that your account is either past-due, or you may think that your account might go past-due, please communicate the circumstances to us so that we can discuss and explore options that will allow you to retain your services. It is our intent to not want to suspend or terminate a client’s services for non-payment, we undergo efforts to give clients both adequate time and correspondence in order to avoid this scenario.
12. Termination
We reserve the right to suspend or terminate services for violations of these terms or for any other reason deemed necessary. If your account is terminated due to violations, you may lose access to your website content and data. We may also take legal action if your actions result in harm to our servers, network, or reputation.
General Cancellations
We require five (5) days' written notice of cancellation prior to your service’s renewal date, submitted through our client area. Please back up your data before the cancellation date as data will be immediately removed upon cancellation.
Contract Cancellations
For services under contract, we require seven (7) days' written notice of cancellation prior to your service’s renewal date, submitted through our client area. An early termination fee will apply, tailored to the specifics of the prematurely canceled service. Data will be immediately removed upon cancellation.
Service Downgrades
To downgrade a service, we require five (5) days' written notice prior to the service’s renewal date, submitted via our ticketing system.
13. Hosting and File Storage
Perfect Blend offers web hosting and best-effort technical support for your website. We manage the hosting infrastructure, including setting up the environment, maintaining the C-Panel, providing technical support, handling SSL certificates, and enabling backups. We will also update your CMS and plugins, fix bugs, and review 404 errors.
While developing your website, hosting services are included. After development, we grant our clients a 12 month free trial to our Professional hosting package. Afterwards, our clients are able to renew this package for $199 plus VAT per year, or they can upgrade to our Corporate hosting plan for $399 plus VAT per year. Additional costs apply for design changes.
We guarantee a network uptime of 99.9% annually. Critical support inquiries affecting website availability will be responded to within one hour during office hours. Issues outside working hours will be addressed within two hours of the next working day. Non-critical inquiries will receive delivery times and dates within a week if feasible. Progress reports will be provided after resolving maintenance issues.
For backup services, you must regularly back up your content to prevent data loss. While we use reasonable efforts to back up data, backups may not always be available for restoration due to technical reasons. Backup data may be stored in different locations for service provisioning. In case of unsatisfactory backup restores, you must restore your files from your backup.
Our technical support covers issues related to the functionality of our services and features. Support is available via email, phone, and chat, but we cannot guarantee all inquiries will be handled within advertised times. If your request exceeds typical support, is outside our free support scope, or you are abusive, we may deny service. Additional fees may apply for support outside the free scope, and you will be informed and must consent before being charged.
Your payment details will be stored by our payment providers for processing. Our hosting services depend on timely payment of fees. Ensure at least one active payment method on file. If payment is delayed, we may suspend or terminate services and pursue collection costs. Our hosting service renews automatically by default, but you can cancel the renewal anytime by emailing billing@perfectblend.biz.
Perfect Blend is not responsible for any damages, including lost profits or data, if we cannot charge your payment method or you fail to renew services manually.
14. Transfer of Services
We charge a $25.00 CAD one-time administrative fee per service transferred to another client account. Our staff reserves the right to decline any transfer request.
15. Liability and Disclaimers
Our services are provided “AS-IS.” To the extent permitted by law, no written, expressed, or implied warranties or guarantees are made. We do not guarantee that our services will meet your requirements or expectations, nor that they will be accessible at any given time or location. Use our services at your own risk.
Limitations of Liability
Please be aware that your sole remedy for any dispute with us is the cancellation of your account. By using our services, you agree that we, our suppliers, affiliates, and agents will not be accountable for any monetary amount exceeding the total fees you have paid during the use of our services. You agree to defend, indemnify, and hold harmless our employees, officers, directors, agents, and suppliers from all liabilities, claims, and expenses arising from any claims, including loss of profits, data loss, work stoppage, hardware failure, service interruption, or your use or misuse of our services.
Legal Actions
Any legal actions or proceedings shall be conducted through Arbitration according to the laws of the Province of Ontario, with jurisdiction and venue in Toronto, Ontario. Some states or jurisdictions may allow the exclusion or limitation of incidental damages; in such cases, our liability and that of our employees, officers, directors, agents, and suppliers will be limited to the fullest extent permitted by law.
16. Support Services
Best-Effort Support
We provide best-effort technical support during our business hours at no additional charge to our hosting clients. Website update tokens are also available for an additional fee for clients requiring web design and optimization support.
Support to Our Client's End-Users
We do not provide support to the end-users of our clients. If such services are needed, please contact us to discuss options and guidance.
17. Links to Third Party Sites/Services
Our Site may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Perfect Blend and Perfect Blend is not responsible for the contents of any Linked Site, including without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site. Perfect Blend is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Perfect Blend of the site or any association with its operators.
Certain services made available via the Site are delivered by third party sites and organizations. By using any product, service or functionality originating from the Site, you hereby acknowledge and consent that Perfect Blend may share such information and data with any third party with whom Perfect Blend has a contractual relationship to provide the requested product, service or functionality on behalf of the Site’s users and customers.
*** Affiliate Disclosure: Some of the links on this site could be affiliate links and if you go through them to make a purchase, Perfect Blend may earn a commission. Keep in mind that we link these companies and their products because of their quality and not because of the commission we or our partners may receive from your purchases. The decision is yours, and whether or not you decide to buy something is completely up to you.
18. What We Own
All material available on Perfect Blend, and all material provided by Perfect Blend, its affiliates, employees, licensors or other commercial partners including, but not limited to templates, layouts, all informational text, graphics, logos, button icons, images, audio clips, documentation, design and layout, graphics, audio, video, design and functions, files, documents, images, or other materials and components are the property of Perfect Blend Marketing & Design Inc or other parties that have licensed their material or provided services to us. They are protected by copyright, trademark, trade secret and other intellectual property laws, and may not be duplicated under any circumstances, or used otherwise than described in this agreement.
19. Your Right to Use What We Own
By becoming a Perfect Blend user and/or joining the Perfect Blend database, you obtain a right to use our free products and services. After purchasing a video, logo design, graphic design, marketing service or a website, it becomes your own property; thereby you are to be held accountable for the further use of your obtained products. If you use the products in any way contradicting the law you are responsible and liable for all the respective consequences. Perfect Blend and its associates reserve the right to refuse or cancel service, terminate accounts, and edit or remove content in our sole discretion.
You acquire no ownership or other interest in, or other license to, any patent, copyright, trademark, trade secret or other intellectual property right to our Content. You acquire no rights or licenses in or to any trademarks, service marks, trade names or copyrights displayed on our Site. You may not reproduce, republish, distribute, assign, sublicense, retransmit, sell, or prepare derivative works of the Site or Content, or resell or make our Service available to others. All rights in and to our Site, Service and our Content not expressly granted in this Agreement remain in us or in our licensors.
If you use our Site or our Service in a manner that exceeds the scope of this license or breaches any relevant agreement, your license shall terminate immediately. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Perfect Blend as a result of this agreement or use of the Site.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
20. Our Right to Withdraw Our Site
Our site is made available free of charge. We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
